Terms and Conditions

Website Usage Terms and Conditions

Welcome to TH Wiggans Ltd

Our VAT Registration No : 312 2550 09

If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our ‘cookie policy’ govern TH Wiggans Ltd relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘TH Wiggans Ltd’ or ‘us’ or ‘we’ refers to the owner of the website. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website are for your general information and use only. It is subject to change without notice.
This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, our systems will not store any personal information about you.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All images are the sole property of TH Wiggans Ltd or where applicable the manufacture of the product that the image is representing. We may give permission for images to be used under certain circumstances, however you must contact us to obtain permission to use them. If you do not seek permission, reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website, or have the permission of the manufacturer.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.


Returns Policy

There may be occasions when you will need to return items to us. If this is the case please contact us immediately either by phone 01539 727188 or by e-mail returns@thwltd.co.uk  We will not accept returns without a Return Authorisation Number (RAN)

We will where possible, endeavor to collect items via our delivery driver but where this is not possible we will require that you return goods personally, or via courier with proof..  It is important that you obtain proof as we can not be held liable for any losses.

Where items are faulty/defective please return any packaging if available. If goods have been supplied wrong we would expect them to be returned in their original packaging.  All goods returned should be returned in a resalable condition. 

Any items that are special order cannot be returned, these are items which have either been specially stocked for your requirements or modified to your requirements.

Items Damaged in Transit

If any items were damaged in transit, please report this to us immediately (within 24hrs where possible). If the items are visibly damaged on receipt, we advise that you sign the carrier's delivery note and note the damage visible on the signed document.

We require that any products returned, be in their original packaging complete with all accessories and documentation. We will issue a replacement or refund to you within 30 days via your original payment method.  Any costs associated with return must be provided if we have been advised of return.. Please obtain a RAN (Returns Authorisation Number) from us and quote this when returning items.

Items Faulty on Arrival

In the unlikely event that your items are faulty on arrival, please inform us within a period of  7 calendar days in which to inform us of the fault (business account customers, 14 days). We advise that, if possible, items are returned with original packaging and complete with all accessories and documentation.

We will thoroughly test all returned items, if a problem is identified then we will issue a replacement or full refund to you via your original payment method and reimburse any reasonable return carriage costs, should items be found not faulty then we will return them to you, in this instance you will be liable for the return carriage. Please obtain a RAN (Returns Authorisation Number) from us and quote this when returning items.

Items Faulty in Warranty Period

If any of the goods purchased develop a fault, and it's more than 28 calendar days since receipt, then provided your item is within its warranty period, you are entitled to a warranty repair. In some cases, manufacturers provide a specialist telephone or e-mail help facilities, which we recommend you use in order to correct the fault quickly. For business customers all warranty repairs after 28 days of receipt are referred directly to the manufacturer (unless otherwise stated). If you need to return items to us please obtain a RAN (Returns Authorisation Number) from us and quote this when returning items.

If you change your mind

If you have simply changed your mind about any item ordered and you wish to return it, then in line with the Distance Selling Regulations (DRS) (Department for Business, Enterprise and Regulatory Reform) you can do so provided you inform us of your decision within 10 days of receipt. The item must not be used and must be 'as new' when returned to us. Once you've informed us that you wish to return goods under the DSR, you have a further 14 calendar days to do so, at your own expense. Once the item is received, we will issue a full refund for the product to your original payment method. Please note this policy has some limitations and does not apply to business customers. If you need to return items to us please obtain a RAN (Returns Authorisation Number) from us and quote this when returning items.


Special items may only be returned if they are in a re-saleable condition and may be subject to a restocking and/or carriage charge which is subject to our suppliers terms and conditions.